Design and evaluation of acceleration strategies for speeding up the development of dialog applications

In this paper, we describe a complete development platform that features different innovative acceleration strategies, not included in any other current platform, that simplify and speed up the definition of the different elements required to design a spoken dialog service. The proposed accelerations are mainly based on using the information from the backend database schema and contents, as well as cumulative information produced throughout the different steps in the design. Thanks to these accelerations, the interaction between the designer and the platform is improved, and in most cases the design is reduced to simple confirmations of the “proposals” that the platform dynamically provides at each step. In addition, the platform provides several other accelerations such as configurable templates that can be used to define the different tasks in the service or the dialogs to obtain or show information to the user, automatic proposals for the best way to request slot contents from the user (i.e. using mixed-initiative forms or directed forms), an assistant that offers the set of more probable actions required to complete the definition of the different tasks in the application, or another assistant for solving specific modality details such as confirmations of user answers or how to present them the lists of retrieved results after querying the backend database. Additionally, the platform also allows the creation of speech grammars and prompts, database access functions, and the possibility of using mixed initiative and over-answering dialogs. In the paper we also describe in detail each assistant in the platform, emphasizing the different kind of methodologies followed to facilitate the design process at each one. Finally, we describe the results obtained in both a subjective and an objective evaluation with different designers that confirm the viability, usefulness, and functionality of the proposed accelerations. Thanks to the accelerations, the design time is reduced in more than 56% and the number of keystrokes by 84%

Application of backend database contents and structure to the design of spoken dialog services

Current development platforms for designing spoken dialog services feature different kinds of strategies to help designers build, test, and deploy their applications. In general, these platforms are made up of several assistants that handle the different design stages (e.g. definition of the dialog flow, prompt and grammar definition, database connection, or to debug and test the running of the application). In spite of all the advances in this area, in general the process of designing spoken-based dialog services is a time consuming task that needs to be accelerated. In this paper we describe a complete development platform that reduces the design time by using different types of acceleration strategies based on using information from the data model structure and database contents, as well as cumulative information obtained throughout the successive steps in the design. Thanks to these accelerations, the interaction with the platform is simplified and the design is reduced, in most cases, to simple confirmations to the “proposals” that the platform automatically provides at each stage. Different kinds of proposals are available to complete the application flow such as the possibility of selecting which information slots should be requested to the user together, predefined templates for common dialogs, the most probable actions that make up each state defined in the flow, different solutions to solve specific speech-modality problems such as the presentation of the lists of retrieved results after querying the backend database. The platform also includes accelerations for creating speech grammars and prompts, and the SQL queries for accessing the database at runtime. Finally, we will describe the setup and results obtained in a simultaneous summative, subjective and objective evaluations with different designers used to test the usability of the proposed accelerations as well as their contribution to reducing the design time and interaction

AT&T Labs Research,

research. att.co

Automatic Detection of Inconsistencies and Hierarchical Topic Classification for Open-Domain Chatbots

Current State-of-the-Art (SotA) chatbots are able to produce high-quality sentences, handling different conversation topics and larger interaction times. Unfortunately, the generated responses depend greatly on the data on which they have been trained, the specific dialogue history and current turn used for guiding the response, the internal decoding mechanisms, and ranking strategies, among others. Therefore, it may happen that for semantically similar questions asked by users, the chatbot may provide a different answer, which can be considered as a form of hallucination or producing confusion in long-term interactions. In this research paper, we propose a novel methodology consisting of two main phases: (a) hierarchical automatic detection of topics and subtopics in dialogue interactions using a zero-shot learning approach, and (b) detecting inconsistent answers using k-means and the Silhouette coefficient. To evaluate the efficacy of topic and subtopic detection, we use a subset of the DailyDialog dataset and real dialogue interactions gathered during the Alexa Socialbot Grand Challenge 5 (SGC5). The proposed approach enables the detection of up to 18 different topics and 102 subtopics. For the purpose of detecting inconsistencies, we manually generate multiple paraphrased questions and employ several pre-trained SotA chatbot models to generate responses. Our experimental results demonstrate a weighted F-1 value of 0.34 for topic detection, a weighted F-1 value of 0.78 for subtopic detection in DailyDialog, then 81% and 62% accuracy for topic and subtopic classification in SGC5, respectively. Finally, to predict the number of different responses, we obtained a mean squared error (MSE) of 3.4 when testing smaller generative models and 4.9 in recent large language models

Joint learning of word and label embeddings for sequence labelling in spoken language understanding

We propose an architecture to jointly learn word and label embeddings for slot filling in spoken language understanding. The proposed approach encodes labels using a combination of word embeddings and straightforward word-label association from the training data. Compared to the state-ofthe- art methods, our approach does not require label embeddings as part of the input and therefore lends itself nicely to a wide range of model architectures. In addition, our architecture computes contextual distances between words and labels to avoid adding contextual windows, thus reducing memory footprint. We validate the approach on established spoken dialogue datasets and show that it can achieve state-of-the-art performance with much fewer trainable parameters

Untersuchungen zur Wirkung von bovinen Antikoerpern der Immunglobulinklassen und -subklassen IgM, IgG1 und IgG2 gegen Coxiella burnetii auf die Vermehrung des Erregers in der BGM-Zellkultur. Darstellung von Coxiella burnetii mit der Immunperoxidase-Technik

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